Malevolent

This is the first time I've been able to connect to the internet in 24 hours. I know, it doesn't seem like a big deal, but when you have Comcast, it's a huge deal.

Every time you call Comcast they mutter something about "quality" service, blah blah blah, I stopped listening after the third phone call to them. If you're wondering how many times I've called Comcast in the past 24 hours, let me tell you 14. I've memorized the buttons I need to push to get to where I want, #, last four#, 1, 2, 2, 1, 2 ,2. Then you get to yell at a representative.

Side note, I find it a strange coincidence that those numbers are 122. :)


"My internet isn't working."

"I am truly sorry about that ma'am (shut up no you're not), what's the name on the account?"
...
"and who are you?"
...
"Thank you ma'am.....There's an outage in your area."

"I know, I've known since yesterday there was an outage. I'm paying you guys to have "quality service," and yet you can't deliver."

"It should be working soon ma'am, what I can do-" and they sound really excited about what they're going to tell me, like it'll fix all my problems, " is give you a call when the service starts working again and the outage is over."

"I don't want a phone call, I want my internet to work."

Let me tell you, Comcast is the worst company ever to deal will. Yesterday, I called at 2pm they told me to call back in 2-3 hours and the outage was 60% over with. Whatever. So I called back at 5pm,
"I'm truly sorry ma'am. The outage seems to be at 30%, we have no ETA when the service will work again, call back in 4 hours."

Yes it went down 30% apparently, or someone is a big liar. Don't ask to be transferred to "Customer Service," 'cause guess what? They'll transfer you to billing. When you ask to be transferred from billing to Customer Service, they will act shocked like they don't know what the heck those two words mean and tell you, "We don't have a customer service." Oooo Shocker! I could've told you that.

If you demand to speak to a supervisor they will refuse unless you give them a "good enough" reason as to why you need to go above their little brain, "Because I'm about to cancel my service," is not a good enough reason. Instead you'll get, "You can cancel if you want to ma'am."
"Do you really think your boss wants to hear you telling customers to cancel?"
"NO!!!! You said you were going to cancel."
"Which is when you give me a damn good reason to stay idiot." Apparently she didn't go through training.

When you ask for a credit to go on your account they tell you it will be two dollars.... Two full dollars. Ballin'!

I feel awful for people who had  college courses online and because of Comcast weren't able to get their stuff turned in or worse they had a final and failed because of Comcast.

They only thing that makes me feel a tiny bit better is that, one of the times I called they said the outage was affecting 500 homes, so assuming those 500 people have the same service I do, Comcast is losing 1000 dollars or more if people have a higher package.


Please people, save yourselves a bunch of trouble, when you're looking for internet/cable service, skip right over Comcast. You'll be glad you did.


Side note.
Apparently my neighbors don't take cops seriously, because if you follow me on Facebook, you know they are constantly blaring rap music. They were doing so at like 9pm last night, I was in an awful mood anyways so they last thing I wanted to hear was the music of Satan's ass hole, for a split second I contemplated blaring my music back, I decided against it, that would make me no better than them, so I called the cops on them about a noise ordinance, apparently the cops came out, but my neighbors, I suppose are above the law, and they continued to blare it. At 1:38 am, it was still going, so I called again. Shortly after, aka 2 am the music stopped.

I don't get how a 21 year old acts more mature than two forty somethings.